Cancellation policy

❌ SAKURA STAG - ORDER CANCELLATION & RETURN POLICY. Thank you for shopping with Sakura Stag. To maintain the highest standards of hygiene and safety for all our customers, we enforce a strict policy regarding order cancellations and returns. Please review our terms below before completing your purchase.

⏱️ 1. ORDER CANCELLATION POLICY (BEFORE DISPATCH)If you change your mind after placing an order, you may request a cancellation, provided the order has not yet been dispatched or handed over to our couriers. For Local Express Delivery: Cancellation requests must be made massage or phone within 30mins.  For Standard Canada-wide Shipping: You may request a cancellation before 3:00 PM EST on the day of purchase (before our daily package dispatch).Refund Processing: Approved cancellations will receive a full refund issued to the original method of payment. Please note that it may take 3 to 7 business days for your bank to process and reflect the funds on your credit card statement.

🔞 2. STRICT NO-RETURN POLICY (DUE TO HYGIENE REGULATIONS)Due to strict public health and personal safety regulations in Canada regarding adult novelties, intimate gear, lingerie, and personal wellness products, ALL SALES ARE FINAL once the shipment has been dispatched from our store. We DO NOT accept returns or exchanges for any opened, touched, or used products. We guarantee that every customer receives 100% brand-new, factory-sealed items, and we maintain this promise rigidly. Exemptions: Returns are only evaluated if the shipping box remains completely unopened, untampered with, and is returned to our physical boutique within 14 days of purchase (return shipping costs are the responsibility of the customer).

🛡️ 3. DEFECTIVE OR DAMAGED ITEMS (WARRANTY)We stand behind the quality of our premium brands. If you receive an item with a manufacturer defect or transit damage, we will make it right: You must contact our customer service support team within 48 hours of receiving the delivery. Please provide your order number, clear photographs, and a short video demonstrating the defect. Eligible defective items will be replaced with the exact same product at no additional cost to you.