Refund policy

🛡️ SAKURA STAG - RETURN & REFUND POLICYTo ensure the highest standards of public health, hygiene, and personal safety for all our customers, Sakura Stag enforces a strict return and refund policy. Please read the following terms carefully prior to completing your purchase.

🔞 1. ALL SALES ARE FINAL (NO RETURNS ON OPENED ITEMS)Due to strict Canadian health regulations surrounding intimate gear, adult novelties, lingerie, and personal wellness products, we DO NOT accept returns, refunds, or exchanges for any items that have been opened, unsealed, handled, or used.We guarantee that every customer receives 100% brand-new, factory-sealed, pristine products. To uphold this safety guarantee, any product with a broken factory seal or tampered packaging is strictly ineligible for return.

📦 2. CONDITIONS FOR ELIGIBLE RETURNS. We only accept returns and issue refunds under the following exceptional circumstances: Unopened & Sealed Items: The product must remain 100% brand-new, completely unopened, untampered with, and in its original factory-sealed shrink-wrap or box. Return Window: You must contact our customer support team and return the unopened product to our physical boutique within 14 days of the original delivery date. Return Shipping: Customers are fully responsible for all return shipping costs. Original delivery fees

🛠️ 3. DEFECTIVE OR DAMAGED ITEMS (WARRANTY COVERAGE)We stand behind the premium quality of our sexual wellness brands. If you receive an item with a genuine manufacturer defect or transit damage, we will replace it immediately:Reporting Window: You must notify us within 48 hours of receiving your package.Proof Required: Please email our support team your order number along with clear photographs and a short video demonstrating the functionality issue or damage.Resolution: Approved defective items will be replaced with the exact same model at no extra cost to you. If the item is out of stock, a full store credit or refund will be issued

.💳 4. REFUND PROCESSING TIMEOnce your unopened return is received and inspected at our shop, we will notify you of the approval or rejection of your refund via email.Approved refunds will be automatically applied back to your original method of payment (Credit Card / Debit).Please note that it typically takes 3 to 7 business days for Canadian banking institutions to process and post the funds to your account statement